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News Update - 1-23-12

Season Pass Status Update

 

Friends and riders,

We promise you straight talk, so here it is.

It's been approximately 100 hours since Diablo posted the news that we'd terminated their lease for default, and in a deliberate attempt to create expectations and chaos, promised that Mountain Creek will honor all the 2012 Season Passes sold. Specifically the management of Diablo posted: “…..Mountain Creek resort has at least agreed to honor all 2012 season passes that have been purchased to date.”   

This is an irresponsible and patently absurd statement by Diablo, so absurd that it has since been removed from the Diablo website and Facebook pages.  Diablo sold you a season pass to provide services that they cannot deliver.  Diablo has your money, not Mountain Creek.

Before you get up in arms, know that we're in your corner, and ultimately will resolve this so you're riding Mountain Creek in 2012.  But this is a team effort, and we need your assistance.  We need you to contact us.  We have no roster of 2012 Diablo passholders.  This will be a useful starting point in helping us to chase your 2012 Season Pass money.  Please include your email for follow-up communications, mailing address and proof of purchase (please include the date).  Please send this information to: riders@mountaincreek.com.  In the meantime, you may also want to contact Diablo or their ownership directly for a refund, or contact your credit card company to stop payment or request a chargeback for your 2012 Diablo Season Pass.

Your many questions about pricing, new pass sales, events, trails, etc... will be answered in the near future. Currently we are assessing the assets, prioritize the issues and developing the game plan. 

We can answer these for you right now:

  • No, there's no golf course going on top of the mountain
  • The Mountain Coaster is self-propelled and does not require the use of the Cabriolet for access
  • Yes, there's a killer Biergarten patio now at the new Base Lodge for after-ride brews
  • And Yes, where there’s beer, there's now legitimate food options
  • We WILL have a good time this season and provide the same world class biking you've come to expect from the Mountain.

Our primary focus is assessing the trails and getting the riding up to snuff.  We’re confident that the rest will all fall in place by May 5th.

Stay Tuned.  More to come soon.

Mountain Creek Bike Park Team

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